THE Highland Council Trading Standards are warning local businesses to be wary of firms contacting them regarding entries into directories. Under the Unsolicited Goods and Services Act 1971, you cannot be charged for a directory entry unless you have signed an order form.

However, Highland Council’s trading standards manager, Nigel MacKenzie warns: “Unscrupulous businesses are always trying to get round the law. One variation to look out for is, that during unsolicited telephone call, the company claim to be updating directory entries and at the same time try and sell a copy of the directory itself rather than charge for the entry. In these circumstances, a verbal confirmation over the phone may constitute a legally binding contract to buy the directory.”

Businesses should also be on their guard for invoices/order forms from companies outwith the UK as these companies are not bound by the Unsolicited Goods and Services Act. By completing these forms, or even by just signing to confirm details you may be entering into a legally binding contract.

For more info ring the advice line 0845 600 4222 or you can e.mail consumer.advice@highland.gov.uk